Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Personal data may include your full name, date of birth, residential address, email address, telephone number, username and password. When you deposit or withdraw funds we also collect payment account details such as card numbers, bank account information or e-wallet identifiers. To comply with regulatory obligations we may request identification documents including passports, driving licences or utility bills.

Technical and Usage Data

Each time you visit our website we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referring website addresses. This helps us understand how our platform is used and allows us to improve functionality.

How We Use Your Information

We use the data we collect for several legitimate purposes. Primarily this enables us to manage your account, process transactions, verify your identity and age, and prevent fraud or money laundering. We also use information to personalise your gaming experience, provide customer support, and where you have given consent, to send you promotional offers and updates about our services.

Regulatory compliance forms an important part of our data use. We are required to keep records for anti-money laundering, responsible gambling and licensing purposes. This may include monitoring betting and deposit patterns to identify potential problem gambling behaviour.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the casino. These include payment processors, identity verification agencies, customer relationship management platforms, hosting providers and gaming software suppliers. All third parties are contractually bound to maintain the security and confidentiality of your data.

We may also disclose information where required by law, regulation or licensing authorities. This includes sharing data with the UK Gambling Commission or other regulatory bodies when necessary for compliance, investigation or legal proceedings.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies enable core functions such as account login, game play and secure transactions. Analytical cookies help us understand visitor behaviour while preference cookies remember your settings.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and your ability to use certain services.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls, regular security audits and staff training on data protection practices. While no system can guarantee complete security, we continuously review our procedures to maintain the highest possible standards.

Your Rights

Under UK data protection law you have several important rights. You may request access to the personal data we hold about you, ask for corrections to inaccurate information, request deletion of your data in certain circumstances, or object to particular types of processing. You also have the right to withdraw consent where we rely on consent as our legal basis.

To exercise any of these rights please contact our Data Protection Officer using the details provided below. We will respond to your request within one month, though complex requests may require additional time.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements. Different retention periods apply depending on the type of data. Account and identity information is typically kept for at least six years after account closure to meet licensing obligations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on our website and we will notify you of any material changes through email or prominent notices on the platform.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team or write to our Data Protection Officer at the registered address listed in our Terms and Conditions.

Last updated: March 2025